Effective Date: 01-01-2025

At The ER Bros, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information, particularly in relation to our SMS/MMS (text messaging) communications and A2P messaging services.

When you interact with The ER Bros, we may collect the following types of information:

• Personal Information: Such as your name, phone number, email address, and service details you provide when requesting information or scheduling services.
   
• Communications Data: Including SMS/MMS messages you send or receive with us.
   
• Usage Information: Data on how you interact with our website, ads, and messaging campaigns.
   

We use the information we collect to:

• Provide and schedule restoration or related services.
   
• Send you service updates, appointment confirmations, and reminders.
   
• Deliver promotions, special offers, or important announcements (with your consent).
   
• Respond to inquiries, requests, or customer support needs.
   
• Comply with legal and regulatory obligations.
   

By providing your mobile phone number, you consent to receive SMS or MMS messages from The ER Bros, including service updates, appointment reminders, and promotional messages.

• Message Frequency: Varies by user request or service.
   
• Message & Data Rates: May apply as per your carrier’s plan.
   
• Opt-Out: You can opt out of SMS/MMS messages at any time by replying STOP. After opting out, you will no longer receive text messages unless you re-enroll.
   
• Help: For help, reply HELP or contact us directly at [Insert Phone Number or Email].
   
• No Sale of Data: We do not sell, rent, or share your mobile number with third parties for their marketing purposes.
   

We may share your information with trusted third-party service providers who assist us in operating our business, such as messaging platforms, customer service tools, or IT providers. These parties are required to protect your information and may only use it for the services we request.

We may also disclose information if required by law, regulation, or legal process, or to protect our rights, property, or the safety of others.

We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

• Access & Updates: You may request access to or correction of your personal information by contacting us.
   
• Opt-Out of Marketing: You may opt out of promotional SMS/MMS messages at any time by replying STOP.
   
• Privacy Requests: To make a privacy-related request, please contact us at the information below.
   

If you have any questions or concerns about this Privacy Policy or our SMS/MMS practices, please contact:

The ER Bros
1 Westbrook Corporate Center Suite 300 PMB-829
Westchester, Illinois 60154
United States

Email: office@theerbrosrestoration.com
Phone: 773-851-3153